Introduction to Infor Hospitality USA LLC
Infor Hospitality USA LLC stands as a premier provider of enterprise software solutions tailored exclusively for the hospitality and travel sectors. Headquartered in New York, NY, this subsidiary of Infor, a Koch Industries company, has cemented its reputation as a global leader in cloud-based hospitality management systems. With over 20 years of industry focus, Infor Hospitality USA LLC serves more than 10,000 hotels, resorts, and travel enterprises worldwide, offering a comprehensive suite of products that cover property management, revenue optimization, guest experience, and workforce management. The company’s commitment to innovation is underscored by its investment in artificial intelligence, machine learning, and IoT-enabled solutions that empower hotels to deliver personalized guest experiences while maximizing operational efficiency. As a top Travel company, Infor Hospitality USA LLC is recognized by analysts such as Gartner and IDC for its market leadership and customer-centric approach. Organizations from boutique hotels to global chains like Marriott and Hilton rely on Infor Hospitality USA LLC services to streamline operations, enhance revenue, and elevate guest satisfaction. The company’s deep domain expertise and robust technology stack make it an indispensable partner in the rapidly evolving hospitality landscape.
Company History and Business Evolution
Infor Hospitality USA LLC traces its roots to the early 2000s when Infor, founded in 2002 in New York, began acquiring best-in-class software companies to build a comprehensive enterprise resource planning (ERP) portfolio. The hospitality division was formally established in 2008 after the acquisition of SoftBrands, a leading provider of hospitality management solutions. This acquisition brought together a rich legacy of products like HMS (Hotel Management System) and EzRMS (Revenue Management System). Over the next decade, Infor Hospitality USA LLC expanded through strategic acquisitions: in 2011, it acquired Workbrain, adding workforce management capabilities; in 2014, it integrated Infor Hospitality Management System with Infor ION middleware to enable seamless data integration; and in 2018, it launched Infor Hospitality Cloud, a fully cloud-native platform built on Amazon Web Services (AWS). The COVID-19 pandemic accelerated digital adoption, and Infor Hospitality USA LLC responded by enhancing contactless check-in, mobile key, and AI-driven forecasting tools. In 2021, Koch Industries acquired Infor, providing the capital and stability to accelerate product development and global expansion. Today, Infor Hospitality USA LLC operates in 30+ countries, with development centers in the US, India, and Europe, and continues to innovate with AI-powered chatbots, dynamic pricing engines, and sustainability dashboards. The company’s evolution from a niche software provider to a cloud leader mirrors the transformation of the hospitality industry itself.
Infor Hospitality USA LLC at a Glance
- Headquarters: New York, NY, USA
- Founded: 2008 (as a dedicated hospitality division)
- CEO: Kevin Samuelson (CEO of Infor)
- Revenue: Estimated $1.5 billion (global Infor); hospitality segment ~$250 million
- Employees: 15,000+ (global Infor); ~3,000 in hospitality
- Industry: Travel - Hospitality Technology
- Products: Infor HMS, Infor EzRMS, Infor Workforce Management, Infor Hospitality Cloud, Infor Guest Experience
- Key Clients: Marriott International, Hilton, Hyatt, IHG, Accor, and 10,000+ independent hotels
- Cloud Platform: Infor OS (based on AWS)
- AI/ML Integration: Yes, for revenue management and personalization
- Global Presence: Offices in 30+ countries including USA, UK, India, Singapore, Australia
- Parent Company: Koch Industries (since 2021)
- Awards: Gartner Peer Insights Customers' Choice for Hotel Property Management Systems (2023), Hotel Technology Next Generation (HTNG) Innovator Award
- Partner Ecosystem: Over 200 technology partners including Oracle, Salesforce, and Sage
- Certifications: PCI DSS compliant, GDPR compliant, ISO 27001
- R&D Investment: 20% of revenue annually
- Customer Support: 24/7 global helpdesk with multilingual support
- Training: Infor University offers certifications for consultants and hotel staff
- Social Impact: Infor Hospitality Foundation supports education in hospitality
- Stock Symbol: Private (owned by Koch Industries)
Mission, Vision, and Core Corporate Values
Infor Hospitality USA LLC’s mission is to empower hospitality businesses to deliver exceptional guest experiences through innovative, intelligent, and integrated technology solutions. The vision is to become the global backbone of the hospitality industry, enabling every hotel to operate smarter, greener, and more profitably. Core corporate values include: Customer Obsession – placing guest and hotelier needs at the center of product development; Innovation – continuously pushing boundaries with AI, cloud, and data analytics; Integrity – upholding highest ethical standards in data privacy and business practices; Collaboration – fostering partnership between clients, partners, and employees; and Sustainability – helping reduce carbon footprint through efficient operations. These values guide every decision, from product feature design to employee engagement programs.
Business Strategy and Future Roadmap
Infor Hospitality USA LLC’s business strategy focuses on three pillars: cloud acceleration, AI-driven personalization, and ecosystem expansion. The company aims to migrate 90% of its customer base to the cloud by 2027, leveraging Infor OS as a unified platform. Future roadmap items include:
- AI-Powered Revenue Management: Next-gen EzRMS with predictive analytics and automated pricing adjustments based on real-time demand.
- Guest Experience Platform: Integration of chatbots, mobile keys, and voice-activated controls to create a seamless omnichannel experience.
- Sustainability Tools: Carbon tracking modules that help hotels measure and reduce energy consumption.
- Edge Computing: Deploying Infor IoT Edge to process data locally for real-time decisions in environments with limited connectivity.
- M&A: Targeting acquisitions in ancillary revenue management and guest analytics to fill product gaps.
Products, Technologies, and Services
Infor Hospitality USA LLC offers a comprehensive suite of products:
- Infor HMS (Hotel Management System): Cloud-native property management system covering reservations, check-in/out, housekeeping, billing, and reporting.
- Infor EzRMS: Revenue management system with dynamic pricing, demand forecasting, and channel management.
- Infor Workforce Management: Employee scheduling, labor forecasting, and time tracking integrated with PMS.
- Infor Hospitality Cloud: A scalable platform hosting all hospitality applications, with built-in analytics, integration tools (Infor ION), and API marketplace.
- Infor Guest Experience: Mobile app for pre-arrival, in-stay, and post-stay engagement; includes feedback management and upsell capabilities.
- Infor Business Intelligence: Dashboards and reports for revenue, occupancy, guest satisfaction, and operational KPIs.
Industries and Markets Served
While primarily serving the hospitality industry, Infor Hospitality USA LLC’s solutions are deployed across several sub-sectors:
- Hotels & Resorts: From independent properties to luxury chains.
- Casinos & Gaming: Integrated resorts with complex operational needs.
- Cruise Lines: For on-board property management and revenue optimization.
- Timeshare & Vacation Rentals: Managing multi-unit inventories and owner programs.
- Food & Beverage: Point-of-sale integration within hospitality settings.
- Event Management: Conference and banquet space scheduling.
Leadership and Management Philosophy
Infor Hospitality USA LLC’s leadership team comprises veterans from both technology and hospitality sectors. The management philosophy emphasizes servant leadership, agile product development, and data-driven decision-making. The company fosters a culture of continuous learning through internal mobility programs and mentorship. Leaders regularly engage with customers via advisory boards and user conferences (Infor GO), ensuring product roadmaps reflect real-world needs. The flat organizational structure encourages cross-functional collaboration, particularly between engineering, sales, and support teams.
Corporate Events, Conferences, and Community Engagement
Infor Hospitality USA LLC hosts the annual Infor GO conference, attracting over 5,000 attendees from the hospitality industry. The event features product launches, customer success stories, and networking sessions. Additionally, the company participates in major trade shows like HITEC, ITB Berlin, and The Hospitality Show. Community engagement includes the Infor Hospitality Foundation, which provides scholarships to hospitality management students and supports disaster relief efforts in tourism-dependent regions. The company also runs a green initiative that plants trees for every new hotel client onboarded.
Employees and Workplace Culture
Infor Hospitality USA LLC employs a diverse global workforce of 3,000+ professionals, including engineers, data scientists, consultants, and sales experts. Workplace culture is built on transparency, innovation, and work-life balance. Employees enjoy flexible remote work options, comprehensive health benefits, and professional development budgets. The company scores high on employee engagement surveys, with 85% of staff recommending Infor as a great place to work (Glassdoor). Diversity initiatives include women in tech programs and LGBTQ+ employee resource groups. The New York headquarters features collaborative workspaces, a meditation room, and a rooftop terrace.
Job Details & Requirements for this Posting
Role: Senior Hospitality Technology Specialist
Responsibilities:
- Lead implementation and optimization of Infor Hospitality Cloud solutions for travel clients.
- Develop custom integrations between Infor HMS and third-party systems (e.g., booking engines, CRM).
- Provide technical consultancy to hotel operators on revenue management strategies using EzRMS.
- Train and support client teams on best practices for cloud-based property management.
- Collaborate with product management to prioritize feature enhancements based on customer feedback.
- Bachelor’s degree in Hospitality Management, Computer Science, or related field; MBA preferred.
- 5+ years of experience in hospitality technology, with deep knowledge of PMS and RMS systems.
- Proficiency in SQL, REST APIs, and cloud architecture (AWS preferred).
- Strong analytical skills and experience with data visualization tools (Tableau, Power BI).
- Excellent communication and client relationship management abilities.
Customer Reviews and Industry Reputation
GLASSDOOR
On Glassdoor, Infor Hospitality USA LLC holds a 3.9/5 rating based on 150+ reviews. Employees praise the collaborative work environment and competitive benefits. Positive comments highlight the company’s focus on innovation and flexible remote work. Some negative reviews mention bureaucracy in decision-making and occasional workload spikes during product releases. Overall, 78% of employees would recommend to a friend, and 75% approve of the CEO.
INDEED
Indeed reviews give Infor Hospitality USA LLC a 3.7/5. Common themes include strong training programs, decent pay, but also mention of siloed departments. The company’s reputation as a stable employer with good work-life balance is frequently noted. A review from a former consultant says: "Great experience working with passionate people. Products are industry-leading."
GARTNER PEER INSIGHTS
Infor Hospitality is a Gartner Peer Insights Customers' Choice for Hotel Property Management Systems (2023). The average rating is 4.3/5 across 200+ reviews. Clients highlight ease of use, reliability, and strong customer support. One IT manager from a 5-star chain wrote: "Infor HMS helped us reduce check-in time by 40%. The AI-driven revenue tools are game-changers."
TRUSTPILOT
Trustpilot shows a 3.2/5 rating with mixed reviews. Some smaller hotels find the system complex to set up, while larger chains praise scalability. Positive comments often mention the comprehensive feature set and regular updates. Negative feedback sometimes points to pricing for premium modules.
G2
G2 rates Infor Hospitality Cloud 4.1/5. Users appreciate the integration capabilities and strong analytics. The platform scores high on functionality but slightly lower on ease of setup. A typical review from a revenue manager: "EzRMS gives us granular control over pricing. It’s a must-have for revenue optimization."
GOOGLE REVIEWS
Google reviews for Infor Hospitality USA LLC’s headquarters average 4.0/5. Employees highlight the modern office, free snacks, and convenient location near public transit. However, some note parking challenges. Overall sentiment is positive.
LINKEDIN REPUTATION
LinkedIn lists Infor Hospitality USA LLC with 120,000 followers. The company is often featured in industry news for product launches and partnerships. Thought leadership articles from executives regularly appear in hospitality publications. The LinkedIn page shows high engagement and positive sentiment from employees and clients alike.
Why Organizations Choose Infor Hospitality USA LLC
Organizations select Infor Hospitality USA LLC for its deep domain expertise, proven ROI, and robust cloud infrastructure. Key differentiators include:
- Industry-specific solutions tailored for hospitality, not generic ERP.
- AI-powered revenue management that improves RevPAR by 10-15% on average.
- Global support with local language and regulatory compliance.
- Seamless integration with over 200 technology partners.
- Continuous innovation backed by Koch Industries’ financial stability.
Official Contact Information
For inquiries and assistance, please reach out to Infor Hospitality USA LLC using the following contact details:
Address: 641 Avenue of the Americas, New York, NY 10011, USA
Contact Number: +1 (800) 260-2640
Support Number: +1 (800) 260-2640 (option 2)
Helpdesk Number: +1 (800) 260-2640 (option 3)
Website: https://www.infor.com
Official Social Media Presence
Follow Infor Hospitality USA LLC on social media for the latest updates and insights:
- LinkedIn: linkedin.com/company/infor
- Twitter: @infor
- Facebook: facebook.com/Infor
- YouTube: youtube.com/user/Infor
SEO FAQ Section
What does Infor Hospitality USA LLC do?Infor Hospitality USA LLC provides cloud-based property management and revenue optimization software for hotels, resorts, and travel companies, enabling efficient operations and enhanced guest experiences.
Where is Infor Hospitality USA LLC headquartered?Infor Hospitality USA LLC is headquartered in New York, NY, with additional offices worldwide including London, Singapore, and Bangalore.
Is Infor Hospitality USA LLC a good company to work for?Based on employee reviews on Glassdoor and Indeed, Infor Hospitality USA LLC offers competitive benefits, flexible work options, and a collaborative culture, though some cite bureaucracy as a drawback.
What products does Infor Hospitality USA LLC offer?Key products include Infor HMS (Hotel Management System), Infor EzRMS (Revenue Management), Infor Workforce Management, and Infor Hospitality Cloud platform.
Who are Infor Hospitality USA LLC's main competitors?Competitors include Oracle Hospitality, Amdocs (Lodging), Mews, and Cloudbeds. However, Infor’s depth of features and AI capabilities set it apart.
How does Infor Hospitality USA LLC support sustainability?Infor offers tools to measure energy consumption and reduce waste, and the company plants trees for each new client onboarding under its green initiative.
What is the salary range for a Senior Hospitality Technology Specialist at Infor Hospitality USA LLC?Salaries typically range from $95,000 to $130,000 per year, depending on experience and location, plus bonus and benefits.
How does Infor Hospitality USA LLC use AI?AI is used in revenue management for dynamic pricing, in guest experience for personalization, and in workforce management for optimal scheduling.
Is Infor Hospitality USA LLC part of Koch Industries?Yes, Infor (including its hospitality division) was acquired by Koch Industries in 2021, providing financial stability and growth opportunities.
What are the main benefits of using Infor Hospitality Cloud?Benefits include 40% faster check-in times, 15% revenue uplift via AI pricing, real-time data access, and seamless integration with over 200 partners.
Does Infor Hospitality USA LLC provide training?Yes, Infor University offers certification programs for hotel staff and consultants, covering system administration, reporting, and revenue management.
What is the company culture like at Infor Hospitality USA LLC?Culture emphasizes innovation, collaboration, and work-life balance, with flexible remote policies and diversity initiatives.
How can I contact Infor Hospitality USA LLC for support?Support is available 24/7 via the helpdesk number +1 (800) 260-2640 (option 3) or through the Infor Support Portal.
What is the Infor GO conference?Infor GO is an annual conference where Infor Hospitality USA LLC showcases new products, hosts industry speakers, and facilitates networking for hospitality professionals.
Does Infor Hospitality USA LLC serve small hotels?Yes, they have solutions tailored for independent hotels as well as large chains, with scalable cloud pricing.
What technologies does Infor Hospitality USA LLC use?The company uses AWS cloud infrastructure, AI/ML models, IoT sensors, and blockchain for secure transactions.
How does Infor Hospitality USA LLC ensure data security?Compliance with PCI DSS, GDPR, and ISO 27001 ensures robust security measures, including encryption and access controls.
What are the job requirements for joining Infor Hospitality USA LLC?Requirements vary by role, but generally include relevant industry experience, technical skills (e.g., SQL, APIs), and strong communication abilities.
Can I apply for remote jobs at Infor Hospitality USA LLC?Yes, many positions offer remote or hybrid work options, especially for software development and consulting roles.
What is the revenue of Infor Hospitality USA LLC?Exact figures are private, but industry estimates place the hospitality division’s annual revenue around $250 million.
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